Business case management
The system automatically creates business cases from received requests and offers a complete set of information (case subject, request description, history of client interaction, etc.). Thanks to the support of multi-channel communication, you can communicate directly with clients through various channels (SMS, emails, chat, voice calls, etc.) and have all the information about the client at hand. To streamline processes, individual cases can then be manually or automatically assigned to salespeople according to their specialisation or experience.
