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Dynamics 365 Customer Service

Faster and more efficient customer support through process automation and great customisation options.

Facilitating the work of customer support

Microsoft Dynamics 365 Customer Service is a modern cloud-based platform for managing relationships with the
Customer Relationship Management (CRM) platform designed with one goal in mind – to help you provide your clients with the best
customer service. To do this the solution is equipped with a wide range of tools covering the entire
CRM area, from support request tracking to complaint management to customer history
interactions. Automation of routine processes combined with generative artificial intelligence then
allows you to handle even more customers while reducing the administrative burden.

Get to know your customers better

Get to know your customers better

Comprehensive customer information across all channels, including interaction history.

Give customers freedom

Give customers freedom

Use virtual agents and knowledge bases to make your site as self-service as possible.

Wide customisation options

Wide customisation options

Create your own workflow, customise the interface or generate your own forms.

All information in one place

All information in one place

All client data can be found in one clear solution.

Business case management

The system automatically creates business cases from received requests and offers a complete set of information (case subject, request description, history of client interaction, etc.). Thanks to the support of multi-channel communication, you can communicate directly with clients through various channels (SMS, emails, chat, voice calls, etc.) and have all the information about the client at hand. To streamline processes, individual cases can then be manually or automatically assigned to salespeople according to their specialisation or experience.

Dynamics 365 Customer Service Hub

The platform also includes a powerful interface that serves as a central signpost for solving customer requirements. Salespeople and managers can use it to quickly find customer information, manage business cases, communicate with other team members or assign tasks to colleagues. The Service Hub interface can be easily customised to suit your organisation's needs; possible customisations include the layout of individual interface elements, adjusting automation rules or generating forms tailored to your brand identity.

The platform also includes a powerful interface that serves as a central signpost for solving customer requirements. Salespeople and managers can use it to quickly find customer information, manage business cases, communicate with other team members or assign tasks to colleagues. The Service Hub interface can be easily customised to suit your organisation's needs; possible customisations include the layout of individual interface elements, adjusting automation rules or generating forms tailored to your brand identity.

Self-service portal

The platform offers a selection of features that allow customers to search for information and solve their requirements independently and without the need to contact the relevant specialist. These features include customer portals with information about requests and orders, a clear knowledge base serving as a central repository for information about your products, or online discussion forums for sharing information between users. Thanks to advanced chatbots using artificial intelligence, the resolution of the most common requests can then be largely automated.

The platform offers a selection of features that allow customers to search for information and solve their requirements independently and without the need to contact the relevant specialist. These features include customer portals with information about requests and orders, a clear knowledge base serving as a central repository for information about your products, or online discussion forums for sharing information between users. Thanks to advanced chatbots using artificial intelligence, the resolution of the most common requests can then be largely automated.

Analytical tools

The Dynamics 365 Customer Service platform uses artificial intelligence to track key performance indicators for both business cases and sales reps themselves. You can track customer preferences, behaviours and reactions based on real-time data, providing you with insights to tailor your services to your clients' actual needs. Managers can then easily track salesperson performance, average turnaround time, customer satisfaction scores or the achievement of set KPIs.

The Dynamics 365 Customer Service platform uses artificial intelligence to track key performance indicators for both business cases and sales reps themselves. You can track customer preferences, behaviours and reactions based on real-time data, providing you with insights to tailor your services to your clients' actual needs. Managers can then easily track salesperson performance, average turnaround time, customer satisfaction scores or the achievement of set KPIs.

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For whom is Customer Service suitable?

Dynamics 365 Customer Service is suitable for all businesses that wish to significantly improve customer service and support their future growth through a better understanding of their clients:

Small and medium-sized enterprises

They get a professional CRM solution without having to purchase expensive infrastructure.

Large enterprises

Large enterprises benefit from the scalability and broad customisation options that can cover complex interactions with a large number of clients.

B2B organisations

B2B organisations: functions and tools for managing B2C interactions can be fully utilised for B2B relationship management.

Why do companies choose us for their Dynamics 365 implementation?

We are one of the TOP 3

We are one of the TOP 3

companies in the number of consultants and Dynamics 365 developers

250+ customers

250+ customers

Dynamics 365 and Power Platform

17 countries of the world

17 countries of the world

Extensive experience with global implementations

30 years in business

30 years in business

Stable European company with extensive know-how, stable implementation team

Contact us

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